Update, 11/13/2020: Oct 31,. s. The Centers for Disease Control and Prevention has allowed a no-sail order to expire and has issued a conditional sailing framework that all ships must adhere to in order to resume sailing. Since that time, the Norwegian Cruise Line has suspended all cruises until the end of 2020. This directly affects the peace of mind policy in the line.
Passengers who booked on cruises scheduled to depart during December will receive a full refund, plus a good 10 percent voucher for future sailing departing through 2022.. The voucher can be combined with future cruise credits and other discounts, but any promotions associated with the canceled reservation will not be transferred to new reservations..
It’s the worst-case scenario: You have planned a cruise, and you’re really excited about it, but something happened, and you can’t go. You can still cancel? Will you get your money back?
If you booked with Norwegian, the cancellation policy and refund information can be found below, including the windows in which you can cancel and how much the total cost you expect will be returned to you..
If you want a refund, Norwegian will allow you to cancel sailing and request one, but how close the sailing date allows you to do so depends on when your journey begins.
Due to recent public health events that halted cruise operations and growing concerns about travel, the Norwegian company voluntarily suspended operations until November 1, 2020. Through NCL’s Peace of Mind policy, passengers who have booked their cruises scheduled to depart between November 1 and December 31, 2020, have the ability to cancel 48 hours prior to their sailing date for a full refund that will be issued in the form of a future cruise credit that can be used. To book another sailing until December 2022.
Under the same program, a 100 percent refund in the form of a future cruise credit also applies on cruises scheduled to depart between January 1 and October 31, 2021, but passengers must cancel at least 15 days in advance..
For other sailings in 2021 and beyond, line cancellation and refund policies depend on length of sailing and type of accommodation, according to the following table. Of note is the fact that all cruises from November 1, 2020 to March 31, 2021 are fully refundable if canceled at least two months before the date of sailing..
Cruisers should note that in order to cancel with peace of mind, all passengers on reservation must accept the FCC. Some cannot cancel and others keep their reservations. Also, passengers cannot use the FCC to rebook the same flight if sailing continues as scheduled.
Passengers who cancel and request a refund under the Norwegian Peace of Mind policy will receive refunds to the original method of payment (instead of FCC) for dining, water / soda, internet, and photo packages, along with credits purchased on board and items purchased as Bon Voyage or celebration gifts.
Also note that NCL does not return refunds for no-show under any circumstances. Refunds are not issued for days not dispatched if a passenger chooses to let sail has already begun.
Passengers who have secured flights via Norwegian Airlines and canceled their flights under peace of mind protection will get their airline tickets protection. Passengers who purchased an airline ticket via NCL and who canceled their cruises under other line policies until March 31, 2021, will be refunded under these policies, according to the same deadline schedule..
For sailing departing on April 1, 2021 onwards, passengers who booked flights via the line will not receive a full refund unless they cancel more than two months before the sailing date.. They would lose 75 percent of the cruise cost if the cruise was canceled within one to two months before sailing, and the full amount would be lost if the voyage was canceled in less than 30 days..
Those who have purchased flights through a travel agent or on their own should contact the travel agent or airline for more information..
It is always recommended for passengers to purchase travel insurance for all stages of their journey, including hotels and airline tickets as well as only the cruise itself.. Those purchasing policies that include ‘cancellation for any reason’ coverage can file claims for reimbursement of additional costs if the cruise line, airline, or hotel is unable to recover the full amount of your reservation..
Check with a travel agent or travel insurance provider, and be sure to read the nitty-gritty details before making a purchase.
Ashley took her first cruise in over a decade and has never looked back. Since then, I’ve written thousands of expert advice features about cruises; Cruises, ports and beach reviews; And industry news articles. Her work has appeared in Cruise Critic, USA Today, Associated Press, NBC News, the Miami Herald, and the Huffington Post..
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